Most collaboration apps will be equally available on desktops, mobile phones, tablets and browsers, predicts Gartner.Though there are a variety of apps and services for mobiles content access, collaboration and productivity which enables the employees to collaborate in real time and work more effectively, the numerous platform options creates complexity and is a challenge for business.
“In the past, collaboration on mobile devices meant interaction through wireless messaging and voice calls,” says Monica Basso, research vice president at Gartner.
“Today, smartphones and tablets have larger screens, touch-based user interfaces, location support, broad network connectivity, enhanced cameras and video support, voice over IP (VoIP), and so on. Such features enable a range of applications—both traditional and new—for employees to better communicate, collaborate, socialize, create and consume content,” Basso says. “Empowering workers with mobile collaboration capabilities through smart devices, personal cloud sharing, and mobile apps is a smart move for organizations to innovate in the workplace and stay competitive.”
However, a number of challenges can be a result of poorly- architected implementations. Successful deployments of mobile collaboration will need an analysis of business requirements, potential risks and restrictions .Mostly these mobile collaboration solutions are tactical and motivated to solve very specific issue using multiple tools- there is no “one size fits all” solution. But analysts say this is going to change over next three to five years to the point where every business will be using mobile collaboration to empower workers to make them more productive and engage customers in better way.
Mobile Collaboration is the trend
Basso points out three trends are rapidly boosting mobile collaboration strategies and investments in organizations. These are bring your own device (BYOD), personal cloud file sharing, and the increasing availability of mobile applications.
Employees, who follow the BYOD trend, initially ask for and receive support for corporate email, calendar and contacts and soon they begin to use other apps that make it easier to get the job done.
Personal cloud file synchronization and sharing services are expanding in scope and capabilities, driven by smart devices and tablets.
Gartner predicts by 2016, the average personal cloud will synchronize and orchestrate at least six different device types.
Sharing capabilities are a “must have,” especially for tablet users, it says.